These Terms and Conditions (“Terms”) govern your use of the Bambo Traders website (“Website”). By accessing this site, you agree to comply with and be bound by these Terms. If you disagree with any part of these Terms, do not continue using this Website.

1. Definitions

• “Client”, “You”, “Your”: Refers to you, the person accessing and using the Website.
• “The Company”, “We”, “Our”, “Us”: Refers to Bambo Traders.
• “Party”, “Parties”: Refers to either or both the Client and the Company.

2. Use of Cookies

We use cookies to enhance user experience on our Website. By using this site, you consent to the use of cookies as outlined in our Privacy Policy. Third-party advertisers may also use cookies.

3. Intellectual Property Rights

All content on the Bambo Traders Website, including text, images, and videos, is owned by us or our licensors. You may:

• View and print pages for personal use.
• You must not republish, sell, rent, sub-license, or redistribute any content unless otherwise specified.

4. Services Provided

• Money Transfers: Payments will be made to the Receiver via Cash or Bank Deposit after identity verification, typically within 24 hours.
• Payment Disbursement: We partner with local banks in destination countries for payment distribution.

5. Identity Verification & Compliance

We reserve the right to request your identity, source of funds, and proof of address. Failure to provide required documentation may result in transaction cancellation, at our discretion.

6. Cancellations & Refunds

• You can cancel your Click & Collect or Online Order anytime before collection or dispatch.
• Cancellations made less than 24 hours before collection/dispatch will incur a £10 late fee.
• Refunds will be issued to the original payment method. We do not refund any fees charged by your card issuer.

7. Complaints Handling

If you have any queries or complaints, contact us at:

• Complaints Officer
  Bambo Traders
  405 Barking Road, London, E6 2JT
  Phone: +44 774 112 1003
  Email: bambotradersuk@gmail.com

We strive to resolve complaints promptly. If we require more time, you’ll receive a final response within 15 business days, or a holding reply within 35 business days.

8. Disclaimer

To the fullest extent permitted by law, we exclude all representations, warranties, and conditions regarding the Website and its contents. This includes any implied warranties related to quality or fitness for purpose. However, the following exceptions apply:

• We are not liable for death or personal injury resulting from negligence.
• We do not limit our liability for fraud or fraudulent misrepresentation.
• We are not liable for any loss or damage caused by using this site if it is provided free of charge.

9. Limitation of Liability

• We do not accept liability for any loss or damage unless otherwise specified in these Terms.
• Any liabilities that cannot be excluded by law will remain our responsibility.