Privacy & Policy

This Privacy Policy outlines how Bambo Traders collects, protects, and uses your personal information when you interact with our website or services. By using our website or services, you agree to the collection and use of your data as described in this policy. We update this policy regularly, and the latest version is always available on this page.

Last Updated: [01/03/2025]
Contact Information:

Email: bambotradersuk@gmail.com
Phone: +44 774 112 1003
Address: 157 1st Floor, The Broadway, Southall, England, UB1 1LP

Introduction

At Bambo Traders, we are committed to respecting your privacy and safeguarding your personal information. We collect data to provide our services and to enhance the functionality of our website. Additionally, we use the data to better understand how users engage with our site, offering relevant information and products to meet their needs.

Note: We do not offer services to minors (individuals under 18 years old). Any account we discover to be linked to someone under 18 will be closed immediately without prior notice.

What Information Do We Collect?

We may collect the following types of personal information when you interact with our website or services, including but not limited to:

Personal Identification Information: Name, job title, and date of birth
Contact Information: Email address, phone number, and postal address
Demographic Information: Postcode, address, and proof of address
Financial Information: Source of funds, payment details
Government-issued IDs: Passport, driver’s license, etc.
Purpose of Payment: Reason for your transaction
Survey Information: Responses to surveys or promotional offers

We collect this information when you:

Register on our website
Use our services, such as transferring or exchanging money
Report issues, contact support, or participate in surveys

How We Use Your Data

The information we collect helps us:

Improve Our Services: Tailor our products and services to better meet your needs.
Communicate with You: Respond to inquiries or resolve issues you may have.
Risk Assessment: Evaluate and mitigate risks related to the services we offer.
Personalization: Customize your experience on our website.
Marketing & Promotions: Send relevant promotional materials about new offers, products, and services.
Legal Compliance: Ensure compliance with legal and regulatory requirements.

We may also combine your information with data from other sources to better serve your needs, such as offering you more personalized offers or updates.

Data Storage and Security

Data Transfer and Storage
Your personal data may be transferred to and stored at a location outside the European Economic Area (EEA), including locations where we or our partners operate. If you provide us with personal information, you consent to the transfer, storage, and processing of your data in these jurisdictions. We ensure your data is protected with stringent security measures.

Security Measures
We implement robust physical, electronic, and managerial procedures to protect your data. This includes encrypting payment transactions using SSL technology. Although we strive to protect your data, we cannot guarantee complete security, as no method of online transmission is 100% secure. Once your data is received, we use strict procedures to prevent unauthorized access.

Data Retention
We will retain your personal information only for as long as necessary to provide our services, usually no more than 5 years after the end of our business relationship with you.

Your Rights Under GDPR

As per the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

The Right to Access: You can request a copy of the personal data we hold about you and inquire how we use it.
The Right to be Forgotten: You may request the deletion of your personal data if you are no longer a customer or withdraw consent.
The Right to Data Portability: You can request that we transfer your personal data to another provider in a structured, machine-readable format.
The Right to Be Informed: We are required to inform you of the data we collect before we gather it. Your consent must be obtained voluntarily.
The Right to Have Information Corrected: You may ask us to update your personal data if it is inaccurate or incomplete.
The Right to Restrict Processing: You can request that we limit how your data is used, without deleting it.
The Right to Object: You can object to the processing of your data, particularly for marketing purposes, and we must stop processing once we receive your request.
The Right to Be Notified: If your personal data is breached, we will notify you within 72 hours of becoming aware of the breach.

If you wish to exercise any of these rights, you can contact us via email or postal mail.

Controlling Your Information

When you provide your details on our website, you will be given the option to:

Opt-in to Marketing: Choose whether you wish to receive marketing communications from us and our partners.

If you have consented to receive marketing communications, you can change your preferences anytime by:

Signing into your account on our website and updating your settings
Sending us an email at bambotradersuk@gmail.com
Writing to us at: Bambo Traders, 157 1st Floor, The Broadway, Southall, UB1 1LP, England

We will never sell, lease, or distribute your personal information to third parties without your permission, unless required by law.

Security of Your Data

We are committed to ensuring that your data is secure. We implement strong physical and electronic security measures to protect your personal data. We follow the GDPR requirements, employing encryption, tokenization, and security audits to safeguard your data at all stages of processing. Our team is also trained to identify and respond to potential data breaches in real time.

Breach Notification

Under the GDPR, we must notify you of any data breach that may pose a risk to your rights and freedoms. If we experience a breach, we will:

Notify the relevant supervisory authority within 72 hours.
Inform affected individuals promptly, detailing the nature of the breach and potential risks to their personal data.

Cross-Border Data Transfer

As a global company, we transfer personal data across borders to operate efficiently and comply with legal obligations. We ensure these transfers comply with GDPR guidelines by implementing Binding Corporate Rules (BCRs) to protect your data during international transfers.

We use the following practices to ensure data protection:

We collect and process data based on explicit consent.
We use strong encryption and tokenization methods for data protection.
We regularly audit and update our privacy practices to stay compliant with GDPR.

Cookies

What is a Cookie?
A cookie is a small file placed on your device when you visit our website. It allows us to recognize your device and offer a more personalized browsing experience.

How We Use Cookies
We use cookies to:

Analyze website traffic and improve the website’s performance.
Store your preferences to provide a customized experience.
Monitor website activity and test content.
Recognize when you return to the site and present relevant content.

You can manage cookie settings in your browser. However, disabling cookies may impact the functionality of the website, and some features may not work as intended.

Links to Other Websites

Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices or content of external sites. We encourage you to read their privacy policies before submitting any personal data.

Contact Us

For any questions or concerns about this Privacy Policy, or to exercise your rights under GDPR, please contact us:

Email: bambotradersuk@gmail.com
Phone: +44 774 112 1003
Address: Bambo Traders, 157 1st Floor, The Broadway, Southall, UB1 1LP, England

We are committed to providing the best service and resolving any issues promptly. If you wish to make a complaint, please refer to our Complaints Policy for more details.